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NEW    –    International Wireless Industry Consortium
Interactive Technical Workshop


Limited to 100 seats
First Registered, First Served




Table of Contents






Deadline for Presentation Materials


Costs/Registration Fee for Members


Hotel Information


Directions to Hotel


Dress Code


Handout Material Options for Members






Improving Handset Software & Hardware Quality
Design & Mfgr. Strategies to
Proactively Manage Increasing Complexity


Keynote by:  


And Tour: Handset Testing Laboratory


Elizabeth, New Jersey, USA

July 21-24, 2009


With Carrier Participation by:



Renaissance Newark Airport Hotel
1000 Spring Street
Elizabeth, NJ 07201
Phone: +1-908-436-4600



Click HERE to Register


Moderated by:
Don Brown, Director, IWPC

Michael Tommarello, Technical Manager, IWPC


Workshop Background:

At past IWPC workshops, we've learned that the handset testing & evaluation process for taking a newly developed handset and accepting it for sale in a carrier's network, takes many many weeks.


We've been told that there can be anywhere from 90 to 1000+ bugs in new handset - making the evaluation process, long and complex.  As a result, time to revenue for all parties is delayed.


The question then arises - is there some way to develop handsets so that they are as bug free as possible before they get submitted for evaluation testing?


How can the wireless industry (ecosystem) work together - both software and hardware - to speed up handset development AND create products with higher quality?


PLUS - handsets are being enhanced with new features and enhanced complexity - therefore, what are the next steps in this journey to find ways for the handset ecosystem to manage complexity?  Is it thru much closer partnerships and relationships and much clearer communication?


Workshop Goals:

The goals of this workshop are to:

  • Review the cost of handset quality and how it impacts operators, handset makers and the ecosystem.

  • Understand the handset product definition, design, development, launch and end-of-life process.

  • Identify challenges to improving handset quality and reducing the operator’s test/validation cycle while maintaining validation quality.

  • Explore how we manage future handset complexity

Will the effort required to achieve these goals negatively impact the overall Time-To-Market from a handset vendor’s view?




Tuesday, July 21, 2009

7:00 PM

Social and Networking
Reception & Registration

At Hotel

Wednesday, July 22, 2009

7:00 AM

Breakfast & Registration


8:00 AM

Opening Remarks


8:15 AM

Self Introductions

Each person will be asked to introduce him/herself and share how they can contribute to this process

8:50 AM

Keynote presentation



Device Quality

Director CPE Evaluation and Development

Verizon Wireless


10:00 AM

Networking Break


10:40 AM

Operator Big Picture

  • Operator Issues with Handset Quality

    • Lessons Learned

    • What is needed?

    • Implication of testing on open apps on security and reliability

  • Carrier Test Data (Operator)

    • What % of vendor-related bugs vs. operator-related bugs.

    • Operator-related bugs:

      • Hardware-related

      • Software-related

    • Vendor-related bugs:

    • Hardware design related

  • Software design related

    • Hardware Manufacturing related

    • What is the difference: Network vs. Handset?

    • Product Development Cycle? Quality?

  • Containing Complexity

    • Strategy on Platforms

    • Verification in Layers

  • Downloading Open Applications

    • Implications on testing

    • How does testing ensure reliability?

    • How does testing ensure security on the wireless network?

  • Cost of Poor Quality to Operators and Handset Makers

    • Missed Opportunity

    • Opportunity Costs

    • Why Quality pays?



Product Quality: There is no way out of poor quality, by testing alone

Director of Wireless Terminal Engineering

Telus Mobility


Sprint Partnership Performance & Total Cost of Ownership Program






12:00 PM

Networking Lunch


1:00 PM

Academic View

  • Software Engineering

    • Team Software Process

      • Within One Company and Across the entire Ecosystem

      • Designing Software with built in Quality

Software Quality Economics

Sr Mbr of Technical Staff

Carnegie Mellon University


1:40 PM

Network Quality View


  • Why do infrastructure vendors seem to have less quality issues?

    • Network Side - How do they solve the software quality

      • Lessons Learned

    • What is the difference: Network vs. Handset

      • Product Development Cycle? Quality?


Alcatel-Lucent Mobility Software Development and Verification Process

CDMA Infrastructure R&D



2:20 PM

Networking Break


3:00 PM


  • Will better definition of the operator's network help the vendors reduce bugs during the field test?

    • Improve interaction and communication between vendors, operators, and component suppliers

  • Can reliable configuration management of the operator's network aide the handset design/development process

  • Best way to define the operator's network?

  • Is there a platform per layer for containing complexity?



  • Alcatel-Lucent

  • AT&T

  • Carnegie Mellon Univ.

  • Cricket

  • Sprint

  • Telus Mobility

  • US Cellular

  • Verizon Wireless

  • Vodafone


4:00 PM

Adjourn for Day


6:30 PM

Bus leaves for:


Dinner, New Jersey style

Bus Transportation provided to and from hotel.

Thursday, July 23, 2009

7:00 AM



8:00 AM

Handset/DAta Device Maker on Quality

  • A View from Handset/Data Device Maker Quality Team

    • Handset/Data Device Quality Folks - Do they see the problem?

      • What would they want to see from the industry?

      • What can be done?

    • What is the difference: Network vs. Handset

      • Product Development Cycle/Quality?

  • Could earlier introduction into the operator's test bed; help reduce the operator's validation/test phase?

    • Is this feasible?

  • Overall handset/data device product development cycle

    • Market and Product Planning Phase

      • Business Case Development

      • Portfolio Planning

    • System and Product Development Phase

      • Project Definition phase

      • Implementation phase

      • Launch and closeout phase

  • How are software stacks tested?

    • Operating Systems

    • Middleware

    • Applications, if so which ones are decided to be tested?

  • How will backward compatibility be maintained across Network Platforms (For example: LTE to CDMA backward compatibility)?


Building Quality Devices in an Evolving Complex Market

VP Quality



Title TBA

VP, Worldwide System




Yesterday, Today & Tomorrow:
Quality in an Evolving Market

Senior MTS, CTO Office





10:00 AM

Networking Break


10:30 AM

Handset/DAta Device ecosystem view

  • A view from the Ecosystem Suppliers on:

    • Operating Systems

    • Software and Applications

    • Hardware - RF and Digital

    • Test Equipment

  • A view of the processes used for developing software:

    • Application Layers

    • Underlying Service Layers



Examining TTM and Quality from a Software Perspective

GM, Mobile Platforms



Ideas for Improving Application Quality

Sr. Field Applications




12:00 PM



1:00 PM

Handset/DAta Device ecosystem view





QLab Test House Affiliates Ecosystem

Director of Business Development



Test Challenges for the Growing Gap Between Conformance and the


LTE Business Development Manager for the Americas

Agilent Technologies


The Importance of Early Representative System-Level Testing

Solutions Architect

Spirent Communications



2:30 PM

Break out Sessions
What can the industry do to speed up product development
and improve quality?

  • A view from the Ecosystem Suppliers on:

    • Operating Systems & Software and Applications

    • Hardware - RF and Digital

    • Test Equipment

  • Sharing best quality practices


Each group is to answer the following questions:

  • What are the quality issues which my group has been identified with?

  • What is required to improve these quality issues?

  • What is desired from the entire supply chain to improve these quality issues?

  • What are the next steps by the industry and the IWPC to assist moving these quality improvements forward?



4:00 PM

Summary of breakout sessions



5:00 PM

TakeAways & Closing Remarks


5:45 PM



7:00 PM

Dinner (Dutch*)


* = in this context, Dutch is a term which means that each person will be responsible for their own dinner costs.

For those who desire to join us, we get together to enjoy good friends, good food, good wine and [really] bad jokes

Friday, July 24, 2009

8:00 AM




Verizon Wireless Handset Test Laboratory

Note:  Restrictions may apply--
tour attendance subject to Verizon's approval

Bus Transportation provided from and to hotel. 




Deadline for electronic version of handout materials: 

July 10, 2009



ALL Hosts, Speakers, Panel Members and Attendees will be asked to cover out of pocket workshop costs such as conference room costs, food (Social Reception plus First Day breakfast/lunch/dinner plus Second Day breakfast/lunch plus 4 Breaks), booklet copying, audio/visual costs, etc.


We estimate that these costs will be $ 873.00 (USD) per person. (For IWPC Members, only.)


ALL Hosts, Speakers, Panel Members and Attendees will be asked to pay this fee in advance with either Visa, Mastercard, American Express, cash, personal check or business check.


Make checks payable to IWPC.



Renaissance Newark Airport Hotel
1000 Spring Street
Elizabeth, NJ  07201
Phone: +1-908-436-4600



Please contact the hotel directly for reservations. Mention the IWPC room block rate of $99.00 USD single occupancy.


Cut-off date for reservations is July 7, 2009. After that date rooms cannot be guaranteed at the IWPC rate.


TRAVEL OPTIONS FROM AIRPORT TO HOTEL:  The hotel is at the Newark Airport.  Airport shuttle service, on request, complimentary.



A Computer Projector will be available for the speakers.

In addition, we audiotape all presentations and the interactive discussions. Post workshop, presentations are made available to IWPC Members on the IWPC WEB site, along with “movies” of all presentations and panel sessions.



Business cards will be collected at the door from all attendees. We will make copies of these cards, which will be available to all who provided a business card.



Business casual suggested. No ties, please !!



IWPC prepares a handout binder with ALL presentation materials delivered to the IWPC on or before the deadline.


For ALL IWPC members:

All IWPC members are invited to submit a maximum of 4 pages of materials to include in this handout binder. These pages should NOT BE SALES MATERIALS. Rather, we suggest it contain technical information about your technology as it relates to the workshop topics.

For all companies who will be making a presentation at the Workshop:

You are invited to submit an advance copy of your presentation, complete with graphics and illustrations.

These materials will be copied and handed out at the workshop and included in the IWPC Web site.

Please submit these materials either by email, as a Word for Windows file, Power Point files or PDF files.


Please send electronic materials (up to 5 MB) to:

[email protected]


or use this FREE FTP Site for files greater than 5 MB



Click HERE to Register